Return and Refund Policy 

Return Eligibility

You may return your item within 20 days of receiving it. After this period, we cannot accept returns or issue refunds.

Items sent back to us without first requesting a return will not be accepted. Items sent back to us after 30 days will not be refunded.

To be eligible for a return, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.  You'll also need the receipt of proof of purchase.

How to Start a Return

To request a return, please email us at slopefanatics@gmail.com.

For orders in the U.S., once your request is approved, we will provide you with a return label to ship the item back to us. 

For orders outside of the U.S., once your request is approved, we will provide you with the return address; please note we are unable to provide a return label for returns outside of the U.S. The return address is a U.S.-based address. You will be responsible for shipping the item back through your local shipping company. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without proof of tracking.

Shipping and Costs

Refunds will be issued minus the original shipping cost. 

Refund Processing 

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed back to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 days have passed since we've approved your return, please contact us at slopefanatics@gmail.com

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item itself (not the packaging) is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders, snowboards, or personalized items). Please get in touch if you have any questions or concerns about your specific item.  Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. 

 

You can always contact us for any return questions at slopefanatics@gmail.com.